The transport authority has announced that the service will be suspended from today and has asked passengers to get in touch to clarify the status of their tickets.
Maya Train has announced that this will happen suspend its regular operations for four days from today, nearly two weeks after the inauguration, despite tickets for all runs selling out before the opening.
In a post on
“Important announcement! Due to the opening of the new Cancun-Palenque route, Maya Train will suspend regular operations on December 28 (11 a.m.), December 29, 30 and 31,” the service wrote on the social network.
What should you do if your Mayan Train trip is canceled?
In a follow-up post, users with tickets for these dates were asked to reach out via email to clarify any concerns about their travel, apologizing and thanking users for “their understanding and patience.”
“If you have purchased a ticket, please write to us by email: [email protected] We appreciate your understanding. Because we are all Maya Train!” it added.
In a statement, the service said affected users can request a refund for their tickets; However, they will also be given priority in being allocated a seat on the trips scheduled for January 2024.
For the refund of tickets purchased on these dates and for questions and clarifications, please contact the email: [email protected]. With the assurance that priority will be given to allocating places to them on the dates of the pre-opening second phase from Palenque to Cancun, if they wish.
The announcement drew complaints and criticism from Maya Train users and Internet users, who first complained about trips being canceled without notice, as in some cases passengers went to Campeche with the aim of experiencing the transportation.
“Hey, was this already posted because we didn’t know about it and we just arrived in Campeche to board the Mayan train from Mexico City, what can we do, it’s not fair,” one user wrote.
Comments also include criticism of the failures at the start of work, after one Internet user stated that “they can’t do it right.”
This morning, President Andrés Manuel López Obrador justified the failures at the start of the operation of the Mayan Train, the Isthmus Train, Mexicana de Aviación and even the Olmeca refinery in Dos Bocas, Tabasco, saying that “very soon” the day will dawn. if they work punctually.
“Like everything, we are normalizing the service. The day will come, not in time, but soon, very soon, when the Mayan train will arrive on time, depart and arrive on time and the Isthmus train will be the same; and Mexicana, the flights, the same, because we go there,” he noted in La Mañanera.
