In a recent incident that highlighted ongoing concerns about taxi fares at Cancun International Airport, two American tourists were charged $500 USD for a ride to Tulum, a journey of approximately 75 miles. The fare included an additional fee of 2,500 pesos for stopping at two convenience stores, and the driver insisted on cash payment in advance, citing a lack of internet access for card transactions.
In response to this and similar events, Quintana Roo Governor Mara Lezama has done so initiated efforts to regulate airport transportation costs. Governor Lezama stressed the importance of tourism to the region’s economy, saying: “We cannot allow a few people to influence the work of everyone… all excessive charges harm the destinations.” She is working with the federal government to address these issues and improve Cancun’s image among visitors.
The Federal Consumer Protection Agency (Profeco) in Quintana Roo has urged travelers select airport taxis and transport services with clearly visible rates to avoid falling victim to price gouging.
Israel Malacón Osuna, head of Profeco in Quintana Roo, encourages visitors to choose transport companies that are “accredited providers” operating at the airport. He also advised travelers to book rides in advance through online platforms to avoid complications and unexpected costs.
“It is essential to verify that the providers are genuine, duly accredited and registered with the tax authorities,” Osuna said, stressing the importance of using reputable services.
The aforementioned incident is not an isolated incident; Previous reports tell of a Canadian traveler who was charged $1,000 for a taxi ride, where the driver tried to leave with the passenger’s bag. Such cases have prompted authorities to seek solutions that balance fair prices and the need to maintain a positive experience for tourists.
